|
Global economy makes it harder to compete solely on price or product quality. After sales customer satisfaction becomes critical to insure repeat business.
Quality and management of customer services and integration of remote service locations to central systems is critical in order to improve market share and to create a competitive advantage.
Following are the challenges with the Technical Services Automation
- Providing live or internet based customer support services
- Assigning field repair job order
- Scheduling for a repair
- Parts inventory and new orders barcode integrations
- Accounting systems integration for invoices and payments
- Analysis of technical services investments and training activities
- Central customer profiling
Bizitek offers Emptor as the CRM Repair Services Automation solution.
The following Industries currently use Emptor
|