Sales and support channels have become increasingly important in today’s competitive world. Some of these contact points are: branches, customer service centers, call centers, sales channels, support web sites, and technical service centers. Each of these contact points should be treated as a whole and use a common application to share information of the overall process.

The independent branches are individually owned entities with unique challenges. Brand integration to the overall process is becoming more and more important. The branches take on multiple tasks becoming more an extension of the parent company. For example, a sales branch could also provide other services such as payments.

Challenges with branch management are as follows:

• Increasing sales productivity
• Monitoring financial and training support
• Centralized order taking, financial, and risk management
• Branch profiling to manage sales targets and bonus structure
• Central customer profiling for demographics
• Shared sales tools to improve branch sales effectiveness
• Branch auditing and complains management

Bizitek offers Emptor as the “Branch Automation Solution” which is currently used in the following industries.