Emptor Telco Order Management module allows telecommunication and media service providers to automate and
effectively monitor their order processes. The module manages the whole order process from the order entry
to contract activation and service provisioning. The powerful built-in workflow engine ensures all actions
performed within the process are automatically logged in the system. The embedded validation rules prevent
erroneous orders to be entered in the system. The system allows authorized personnel to be able to view the
actual order status via a graphical representation.
Orders are placed from offerings of the NGOSS-SID compliant product model. Offerings in turn
include products. The products can be customer facing services like subscription to a DSL service, PPV for
IPTV or tangible physical resources (equipment). The order is part of a business process, where legislative
obligations (recalling of door-knocking orders) or other business rules are reflected. Also, some of the
requirements about field services will be covered with the ordering process. At the end of the ordering
process, the Provisioning process is triggered. Emptor Telco can decompose orders and trigger either native
processes or can integrate to the existing ESB platform. In the provisioning process, the resource facing
services are created and provisioned using the BPM engine. Each service can have a separate provisioning
process and they can be synchronized. Also depending on the billing platform chosen by the company,
Provisioning can be left to the billing platform.
The typical order capturing process includes the following steps:
Typical Order Process
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