Emptor Telco allows customers to manage their accounts, view their bills, place orders, monitor the order status, express their complaints,
and request additional information, along with many other actions directly via the web site. Emptor Telco’s Customer Self Management module
provides 7x24 access to customer service functions via the Internet or a web-enabled device.
The Customer Self Management module can be used as a web site or as a set of web services/APIs to be used from other portal applications.
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Typical Customer Self Management functions can be listed as follows:
- Placing an order
- Viewing current orders/contracts
- Tracking Order Status
- Creating, submitting and tracking service tickets
- Viewing status of service tickets
- Viewing bills
- Updating billing preferences
- Updating personal/profile information
- Product Changes, Up-/Downgrades
- Automatic Display of Available Campaigns
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